If something has gone wrong with a product, an order, or the way we have handled your personal data, we want to know and to fix it quickly.
01Grievance Officer
- Name: To be appointed
- Email: grievance@gsbled.in
- Phone: +91 00000 00000 (Monday – Saturday, 10:30 AM – 8:30 PM)
- Address: Murli Electricals, Pada Pole, 1919/314, Modi Ni Khadki, Char Rasta, Gandhi Road, Opp. Verai, Ahmedabad, Gujarat 380001
02How to raise a grievance
Email or write to the Grievance Officer with your name, contact number, invoice number (for product issues), and a description of the problem. Photos help for product complaints.
03Our timelines
- Acknowledgement within 48 hours
- Resolution of product and service complaints within 30 days
- Data-protection grievances answered within the period set by the DPDP Rules, 2025
04Escalation
If you are not satisfied with our response to a data-protection grievance, you may approach the Data Protection Board of India. For consumer disputes, you may approach the National Consumer Helpline (1915) or the appropriate Consumer Commission.